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Shipping & Returns


We offer a flat rate shipping method with USPS for $5.00 or you can choose expedited with USPS or Fedex.  All sterling silver and vermeil orders ship within a week. Please allow 2 weeks for 14k gold items, and please allow 4-6 weeks for all custom items.


Please note that custom jewelry is not eligible for returns (if you are unsure what constitutes "custom", please read product description and there is a note in there stating that it cannot be returned.

Please return all other jewelry in original packaging and in original condition within 7 days from the date your item was delivered via USPS for a full refund. Naomi Gray is not responsible for packages lost in the mail and it is recommended that all packages are sent with tracking information and insurance.

Please note the return policy only applies to website orders, not items purchased through on of our retailers. Please call: (213) 290-5386 or email:, and we will give you shipping information.


We guarantee our pieces for 60 days from date of purchase against all manufacturing defects. If you need a repair after 60 days, we are happy to repair your piece for an additional charge (depending upon the repair) plus S&H. Send an email to with your request and we will do our best to help you.